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Vicon Industries Technical Services Group 800-348-4266 Fax 631-951-2288 www.vicon-cctv.com 1

This Tech Note covers the various ways to recover a Kollector Elite or Kollector Pro

(Version 2.8) for various Digital Video Recorder problems at the application Log In screen

or if the Operating System will not boot up. A keyboard must be connected to the Viconnet

unit prior to starting any of these procedures.

On Windows XP Embedded™ revisions D, E3 (Kollector Pro™) and F2 (Kollector Elite™), there

is now a “Recovery Console”. The following notes are an explanation of how to use the recovery

console.

Note: The Recovery Console capability was not installed on all units. For units without the

Recovery Console capability, see page 7-8.

Index:

Page 1 thru 2- Cannot Exit to OS or Windows desktop fails to load

Page 2 thru 5- Lost Password

Page 5 thru 7- “Failed to make internal connection” error message

Page 7 thru 8- Procedure for units without the Recovery Console

A. Cannot Exit to OS or Windows desktop fails to load:

In order to enter the Kollector Recovery Console Do the following steps:

1. Switch on the Kollector™ from the main power switch, located at the front panel. The

following DOS screen will appear during the boot sequence:

2. Using the down arrow key, highlight the Kollector Recovery Console option.

3. Press the “Enter” key.

4. In a few seconds the following question will appear: “Which installation would you like

to log onto?”

5. Type 1 and then press the “Enter” key. You will now see the following Command

Prompt: “C:\Windows>”

TECH NOTE

VICON TECHNICAL SERVICES GROUP

Subject: Recovery Procedure (Windows Access)

Product: Kollector Elite & KPro

Number: 1400-0001-60-01

Date: 2/25/04

Please select the operating system to start:

Microsoft XP Embedded

Kollector Recovery Console

Use the up and down arrow key to move the highlight to your choice.

Press ENTER to choose.

C:\Windows> Which application would you like to log onto?

1) Windows

C:\Windows

1 2 3 4 5 6 7 8

TECH NOTE 1
Change view to DETAILS 6

Indice de contenidos

Pagina 1 - TECH NOTE

Vicon Industries Technical Services Group 800-348-4266 Fax 631-951-2288 www.vicon-cctv.com 1 This Tech Note covers the v

Pagina 2

Vicon Industries Technical Services Group 800-348-4266 Fax 631-951-2288 www.vicon-cctv.com 2 6. Type batch sysrestore an

Pagina 3

Vicon Industries Technical Services Group 800-348-4266 Fax 631-951-2288 www.vicon-cctv.com 3 You will see the following Co

Pagina 4

Vicon Industries Technical Services Group 800-348-4266 Fax 631-951-2288 www.vicon-cctv.com 4 10. Depending on the hard d

Pagina 5

Vicon Industries Technical Services Group 800-348-4266 Fax 631-951-2288 www.vicon-cctv.com 5 b. RE-INSERT: This accomplis

Pagina 6 - Change view to DETAILS

Vicon Industries Technical Services Group 800-348-4266 Fax 631-951-2288 www.vicon-cctv.com 6 9. To delete the location w

Pagina 7

Vicon Industries Technical Services Group 800-348-4266 Fax 631-951-2288 www.vicon-cctv.com 7 a. RENAME: This accomplished

Pagina 8

Vicon Industries Technical Services Group 800-348-4266 Fax 631-951-2288 www.vicon-cctv.com 8 i. Type in cd startm~1(enter)

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